Applying for D365 Operations Process Lead
Full-Time/Permanent
Location, UK (with occasional International travel)
Are you a D365 operations expert with a passion for driving operational excellence?
Do you have a proven ability to optimise ERP platforms and embed process improvements across supply chain and operations?
The 2M Group of Companies are looking for an experienced D365 Operations Process Lead who will take immediate ownership of optimising and driving operational processes across the Group. As D365 Operations Process Lead, you will play a pivotal role in shaping, enhancing, and embedding best practice business processes within Microsoft Dynamics 365, ensuring alignment with strategic objectives. The role will involve regular collaboration with Group Companies, operational sites, and cross-functional teams, as well as close engagement with suppliers and customers. Strong analytical, problem-solving, and stakeholder management skills are key characteristics required for this role.
What you’ll be doing…
Acting as the subject matter expert for all operational aspects of Microsoft Dynamics 365 (D365) across warehouse management, production, and transport modules. Ensuring optimal utilisation of handheld devices and related technology to streamline operational workflows.
Apply Lean process improvement methodologies to eliminate waste, reduce lead times, and improve throughput.
Leverage Net Promoter Score (NPS) insights to embed customer-centric improvements into operational processes.
Upskill operational staff on D365 best practice to reduce dependency risks and build in-house capability.
Work cross-functionally to ensure business transformation delivers measurable value and sustainable change.
Contribute directly to improved process reliability, reduced operational errors, enhanced customer satisfaction, and increased operational efficiency.
Your background…
Must have…
Strong technical and functional expertise in Microsoft Dynamics 365 (WMS, production, transport modules).
Proven track record of delivering ERP-enabled process improvements within operations and supply chain.
Knowledge and application of Lean methodologies to streamline operations.
Experience embedding NPS-driven initiatives into business processes.
Strong ability to translate business requirements into system solutions and operational practices.
Excellent communication and collaboration skills, with the ability to engage stakeholders at all levels.
Experience in training and upskilling teams on ERP best practice.
Graduate-level education or equivalent operational/ERP-related professional qualifications.
Nice to have…
Previous experience in chemicals, manufacturing, or distribution industries.
Experience leading business transformation or ERP implementation projects.
Knowledge of regulatory and compliance considerations within supply chain operations.
Full UK driving licence.
A bit about us…
The 2M Group of Companies maintains a portfolio of Material & Life Science businesses, all committed to delivering chemistry-based solutions for a better life today and a better world tomorrow. Headquartered in the UK, we operate across more than 90 countries and have grown into market leaders in chemical distribution, manufacturing, sampling and service solutions since our formation in 2004.